Shipping policy

Every candle is hand-poured and packed by our family, so please allow 1 to 3 business days for us to get your order ready, and you will get an email with a tracking number the moment it ships.

We ship within the United States only. Shipping is $9.95 on orders under $49, and orders of $49 or more ship free. Orders travel with USPS Ground Advantage, which includes tracking and usually arrives within 2 to 5 business days after your order ships. Any extra offer we run is posted on our homepage and shown at checkout before you pay.

Please check your address carefully at checkout, because we ship to the address you enter and we cannot recover a package that was delivered to an old or incomplete one. If a package comes back to us because of an address problem, we will email you about sending it out again.

Carriers occasionally lose a package, so if your tracking has not moved in several days, email us at shopbeckercandleco@gmail.com and we will track it down with USPS. When the carrier confirms a package is lost, we will send a replacement at no cost to you.

Soy wax softens in heat, so during the hottest months a candle can arrive a little soft or with a slightly uneven top. Let it rest at room temperature for a few hours before you light it, and it will set right back up.

If a candle arrives damaged, keep the box and the packing material, and our Refund Policy explains what to do next. During the holidays we post the last day to order for Christmas delivery on our homepage, and we recommend ordering early, because every carrier slows down in December.

If you have a question about an order, email us at shopbeckercandleco@gmail.com or use our contact page, and we will get back to you as quickly as we can.