Refund policy

We want every candle to arrive safely and burn the way it should, so here is how we handle the rare times something goes wrong.

If a candle has a defect in how it was made, such as a wick that will not stay lit or a candle that will not burn evenly when it is lit as directed, we will make it right. Email us at shopbeckercandleco@gmail.com within 14 days of delivery with a photo and a short description, and we will send a replacement or refund the candle in full.

If your order arrives cracked, broken or leaking, email us within 7 days of delivery with a photo of the damage and of the box it came in, and keep the box and packing material until we tell you the carrier's claim is closed. We will send a replacement on our next shipping day, or refund you in full if that scent or size is sold out, and you do not need to send the damaged candle back to us.

If we sent the wrong scent or size, or something is missing from your order, email us within 7 days of delivery and we will fix it at no cost to you.

Because a candle is a personal product that cannot be resold once it has been lit, we cannot accept returns on any candle that has been burned, and we cannot take a return because a scent turned out stronger, lighter or different than you expected. We describe every scent as honestly as we can on its product page, and if you are trying something new, the 8.5 oz size is an easy way to find out whether you love it.

If you change your mind about a candle that has never been lit, email us within 14 days of delivery and we will approve the return. Pack it well in its original packaging and send it back at your own cost, and we recommend a tracked service, because we cannot refund a return that never reaches us. Once it arrives undamaged, we will refund the price of the candle to your original payment method, less a $3 restocking fee and the original shipping charge.

Refunds are sent to your original payment method within 3 business days of our approval, and your bank or card company may take another 5 to 10 business days to show it on your statement. Gift cards cannot be returned or exchanged for cash.

If you need to cancel an order, email us as soon as you can. If your order has not shipped yet, we will cancel it and refund you in full, and once it has shipped, the return policy above applies.

Reach us any time at shopbeckercandleco@gmail.com or through our contact page.